MNManasa NarsupalliLinkedIn ↗

CUSTOMER SERVICE / SUPPLY CHAIN / PHARMA

The connection
between customers
and what comes next.

I’m Manasa. I bring customer needs, supply planning, and pharmaceutical operations together—so orders move, issues get resolved, and teams stay aligned.

Explore my work ↘Download resume ↓
New Jersey, United StatesUS CitizenB. Pharm + MBA
Manasa Narsupalli smiling in a striped blouse
Manasa NarsupalliCustomer service & supply chain

EXPERIENCE ACROSS

NovadozMSN LaboratoriesHeteroViatrisBRIISK

01 / MY PERSPECTIVE

Good service starts
behind the scenes.

An accurate order. The right documentation. A clear answer when something changes.

My experience spans customer service, SAP order processes, demand planning, inventory, and regulated pharmaceutical coordination. Today, I’m a Customer Service Assistant Manager at Novadoz Pharmaceuticals in Piscataway, New Jersey, following experience supporting MSN Laboratories’ Western Europe business.

US + EUROPE

Customer and distributor coordination

ORDER TO CASH

SAP transactions through fulfillment

REGULATED OPERATIONS

Quality and documentation alignment

02 / SELECTED WORK

Inside the work.

Professional contributions drawn from my experience. These highlights describe employer work; confidential materials and internal systems are not shared.

7 work highlights

01 / Novadoz Pharmaceuticals↗

US customer operations

Customer service, with operational visibility

Manage customer orders, escalations, and documentation while keeping supply, quality, regulatory, and commercial teams aligned.

Inside the work +
  • Monitor order accuracy, response time, and resolution turnaround.
  • Report order cycle time, fill rate, open order aging, and service failures.
  • Use process reviews and customer feedback to refine order-management and communication workflows.

Service standards · KPI reporting · Cross-functional coordination

02 / MSN Laboratories↗

UK · Germany · Netherlands · Spain

From order to delivery across Europe

Owned end-to-end order-to-cash execution and served as the primary contact for distributors across four European markets.

Inside the work +
  • Process and validate SAP purchase orders, sales orders, invoices, and stock movements.
  • Coordinate manufacturing, logistics, QA, and finance to resolve shipment and documentation issues.
  • Support distributor onboarding and commercial documentation, including COA, COO, GRNs, invoices, and packing lists.

SAP SD / MM · Order-to-cash · Distributor support

03 / MSN Laboratories↗

Planning & operational reporting

Make inventory and service issues visible

Established weekly and monthly reporting to identify service failures and support product availability across EU markets.

Inside the work +
  • Track OTIF, order cycle time, inventory aging, open orders, and stock reconciliation.
  • Lead production planning, demand forecasting, and inventory strategy.
  • Redesign order-processing and documentation workflows following root-cause analysis of recurring delays.

Demand forecasting · Inventory strategy · Root cause analysis

04 / MSN Laboratories↗

Regulated pharmaceutical operations

Coordinate the path to batch release

Coordinated Qualified Persons, testing laboratories, and QA teams around batch release and EU documentation requirements.

Inside the work +
  • Coordinate batch testing and release activities with QPs and QA.
  • Support documentation review and EU regulatory compliance.
  • Connect release requirements with distributor, logistics, and commercial needs.

QP coordination · Quality liaison · Regulatory documentation

05 / Hetero Labs↗

International marketing internship

Understand markets before positioning products

Developed pharmaceutical marketing strategies for Uzbekistan and neighboring regions.

Inside the work +
  • Conduct competitive benchmarking, pricing analysis, and market segmentation.
  • Support product positioning with market-specific analysis.
  • Align promotional campaigns with international distributors and country-specific regulatory requirements.

Market analysis · Pricing · Product positioning

06 / Viatris↗

Production internship

Understand how the product is made

Observed the manufacturing lifecycle of oral solid dosage forms, connecting production knowledge with pharmaceutical operations.

Inside the work +
  • Observe granulation, compression, coating, and packaging.
  • Gain exposure to GMP, EHS, BMR/BPR, and line clearance procedures.
  • Observe coordination between production, QA, and supply chain teams.

OSD manufacturing · GMP awareness · Batch documentation

07 / BRIISK↗

Digital marketing internship

Turn audience research into outreach

Conducted consumer behavior research and created content for multi-platform digital campaigns.

Inside the work +
  • Develop campaign content based on consumer behavior research.
  • Generate five health insurance sales through targeted outreach.

Consumer research · Campaign content · Targeted outreach

03 / THE JOURNEY

Different markets.
One operational mindset.

From pharmaceutical manufacturing and market research to European supply operations and US customer service.

01

May 2026 – Present

Customer Service Assistant Manager

Novadoz Pharmaceuticals LLC (US affiliate of MSN Laboratories) | Piscataway, New Jersey, United States

Manage day-to-day customer service operations for Novadoz’s US generic and specialty finished dosage portfolio, serving as escalation point for customer order, shipment, and documentation issues.

Explore responsibilities +
  • Implement and monitor customer service standards covering order accuracy, response time, and issue-resolution turnaround, aligning team performance against defined service levels.
  • Track and report customer service metrics - order cycle time, fill rate, open order aging, and service failures - and use findings to drive corrective action with internal teams.
  • Support annual customer service budgeting and expenditure planning by forecasting service requirements and resourcing needs.
  • Conduct process reviews and customer feedback analysis to redesign order-management and communication workflows, improving service quality and consistency.
  • Coordinate cross-functionally with supply chain, quality, regulatory, logistics, and commercial teams to align order fulfillment with production and inventory availability.
  • Contribute customer service insight and recommendations to strategic and operational planning discussions, drawing on direct visibility into customer requirements and order patterns.
  • Leverage established working relationships with MSN Laboratories manufacturing and planning teams to accelerate resolution of supply and documentation queries affecting US customers.
02

Aug 2024 – Mar 2026

Senior Executive – Business Development & Supply Chain

MSN Laboratories Pvt. Ltd. (parent company of Novadoz Pharmaceuticals) | Hyderabad, India - EU Operations

Acted as the primary point of contact for EU distributors and B2B/B2C customers across the UK, Germany, Netherlands, and Spain, resolving order, shipment, and documentation issues by coordinating manufacturing, logistics providers, QA, and finance.

Explore responsibilities +
  • Owned end-to-end order-to-cash execution - processing and validating SAP purchase orders, sales orders, invoices, and stock movements with full accuracy in system transactions.
  • Established and reported customer service and SCM metrics (OTIF, order cycle time, inventory aging, open orders, stock reconciliation) on a weekly and monthly cadence, using results to identify and correct service failures.
  • Led production planning, demand forecasting, and inventory strategy to ensure uninterrupted product availability across EU markets, reducing stockouts and excess inventory for key distributors.
  • Coordinated with Qualified Persons (QPs), testing laboratories, and QA teams for batch release, documentation review, and EU regulatory compliance.
  • Supported commercial teams with distributor onboarding, pricing support, shipment tracking, and commercial documentation (GRNs, COA, COO, BRC quality releases, invoices, packing lists, logistics and customs clearance documents).
  • Redesigned order-processing and documentation workflows following root-cause analysis of recurring delays, reducing turnaround time on customer orders.
03

Jun 2023 – Sep 2023

Management Intern – International Marketing

Hetero Labs Ltd. | Hyderabad, India

Developed market-specific marketing strategies for pharmaceutical products targeting Uzbekistan and neighboring regions.

Explore responsibilities +
  • Conducted competitive benchmarking, pricing analysis, and market segmentation to support product positioning.
  • Collaborated with international distributors to align promotional campaigns with country-specific regulatory requirements.
04

Jun 2022 – Jul 2022

Technical Intern – Production Department

Viatris Inc. | Hyderabad, India

Observed end-to-end manufacturing of oral solid dosage (OSD) forms, including granulation, compression, coating, and packaging.

Explore responsibilities +
  • Gained exposure to GMP, EHS, batch documentation (BMR/BPR), line clearance procedures, and coordination between production, QA, and supply chain teams.
05

May 2021 – Jul 2021

Digital Marketing Intern

BRIISK Ltd. | Virtual

Conducted consumer behavior research and developed content for multi-platform digital campaigns; generated five health insurance sales through targeted outreach.

Explore responsibilities +

    04 / CAPABILITIES

    The tools. The thinking.
    The follow-through.

    6 skill areas

    Customer Service & Account Management

    Customer Service Standards & SLAs, Order Management (Order-to-Cash), Complaint Handling & Resolution, Escalation Management, Service Metrics & KPI Reporting (OTIF, Order Cycle Time, Fill Rate), Customer Onboarding, B2B & B2C Account Support, SOP Development, Process Improvement, Cross-functional Issue Resolution.

    Supply Chain & Operations Management

    SAP MM, SAP SD, Inventory Optimization, Demand Forecasting, Production Planning and Inventory Control (PPIC), Supplier Management, Logistics Coordination, Cold Chain Handling, Material Requirement Planning (MRP), Distribution Management, Warehouse Operations, 3PL/4PL Coordination, Shipment Tracking, Freight Management, Batch Tracking, SKU Rationalization.

    Pharmaceutical Expertise

    QP Coordination, GMP/GLP Awareness, Pharma Compliance, Regulatory Documentation, Batch Testing and Batch Release Process, Artwork & Packaging Coordination, Pharma Distribution (US/UK/EU), EHS Standards, Temperature-Controlled Shipping, Quality Liaison, Stock Reconciliation.

    Business & Analytical Skills

    Power BI, Data Visualization, KPI Reporting, Sales Operations Support, Market Analysis, Root Cause Analysis (RCA), Process Optimization, MIS Reporting, Advanced Excel (VLOOKUP, Pivot Tables, Formulas), Forecasting Models, Vendor Performance Tracking, Budget & Expenditure Planning Support.

    Tools & Technologies

    SAP ERP (SD, MM) – Purchase Orders, Sales Orders, Invoicing, Stock Management, GRN, Quality Releases, Sales Records, Open Order Reports, Stock Transfers; MS Office (Excel, Word, PowerPoint), Power BI, Google Workspace, CRM Tools, Jira, Confluence, Email Automation Tools.

    Soft & Leadership Skills

    Stakeholder Communication, Client Management (B2B & B2C), Team Coordination, Problem-Solving, Time Management, Conflict Resolution, Decision-Making, Global Communication (US/EU/UK Clients), Collaboration with QA/RA/SCM/Sales Teams.

    05 / FOUNDATIONS

    Science meets
    business.

    2019 – 2024 / EDUCATION

    B. Pharm + MBA (Pharmaceutical Management)

    Narsee Monjee Institute of Management Studies
    Hyderabad, India

    CERTIFICATIONS & TRAINING

    Essentials of Medical & Scientific Communications

    IQVIA (2023)

    Understanding Operations Management; Birth of a Drug; Drug Development Process

    Open Learn University

    06 / LET’S CONNECT

    Let’s make the
    next connection.

    Interested in customer service, supply chain, or pharmaceutical operations talent? I’d welcome a conversation.

    Email Manasa ↗Connect on LinkedIn ↗
    manasanarsupalli3400@gmail.com+1 (616) 500-3731New Jersey, United States · US Citizen